Terms & Conditions

 

Payment Terms

Payment is due 15 days upon receipt of the invoice unless otherwise agreed in writing before service. To maintain efficiency and avoid unnecessary processing fees, DJ Maintenance currently accepts payment by check only. Late payments may result in paused or rescheduled service until the account is brought current.

 

Scope of Services

Services are limited to the cleaning tasks and areas agreed upon at the time of booking or estimate. Any additional requests or changes made during service may require additional time and/or updated pricing.

 

DJ Maintenance reserves the right to decline tasks that fall outside of standard residential cleaning services or if time does not allow for added services on this scheduled day. 

 

Home Preparation

To ensure the highest level of service and efficiency, we ask that homes are reasonably prepared prior to arrival. Items such as clothing, personal belongings, paperwork, and general clutter should be picked up in advance so our team can focus on detailed cleaning.

We are not responsible for items left on floors or surfaces that are accidentally displaced during cleaning.

 

Access & Scheduling

Clients are responsible for providing timely access to the property at the scheduled appointment time. Delays in access may reduce service time or require rescheduling.

We kindly ask that last-minute cancellations or schedule changes be avoided whenever possible. Cancellations with less than 24–48 hours’ notice may be subject to a cancellation fee.

 

Safety Limitations

For the safety of your home and our team, the following limitations apply:

• We do not clean exterior windows higher than 20 feet.

• We do not move furniture or items weighing approximately 40 lbs or more (including couches, large dressers, appliances, and similar items).

• We do not handle hazardous materials, biohazards, or unsafe environments.

• Homes with unsafe working conditions may be declined or rescheduled.

 

Pets & Household Conditions

We love pets, but for their safety and to ensure efficiency, we ask that pets be secure during service. DJ Maintenance is not responsible for pets that escape or become injured due to unsecured conditions.

 

Breakage & Liability

Our teams take great care while working in your home. In the rare event of accidental damage, DJ Maintenance will notify you immediately and take appropriate responsibility to repair or replace the item fairly.

 

DJ Maintenance is not responsible for items that are unstable, improperly secured, or inherently fragile.

 

Weather & Unforeseen Circumstances

DJ Maintenance reserves the right to reschedule services due to weather, emergencies, or other unforeseen circumstances that may affect safety or service quality.

 

Client Agreement

By scheduling services with DJ Maintenance, clients acknowledge and agree to these Terms & Conditions as part of their service relationship.