Frequently Asked Questions

 

What areas do you serve?

DJ Maintenance proudly serves Scottsdale, Paradise Valley, Phoenix, Cave Creek, Carefree, Fountain Hills, and many surrounding communities throughout the Valley. If you're unsure whether we will service your area, please contact us—we're happy to help.

 

What makes DJ Maintenance different?

DJ Maintenance has been serving Arizona's luxury residential market since 1982. Unlike many cleaning companies that send one or two cleaners, we typically send professionally trained teams of six or more, allowing us to complete your cleaning efficiently while minimizing the time we're in your home.

Our goal is to deliver exceptional results with the professionalism, reliability, and attention to detail that luxury homeowners expect.

 

Do you bring your own cleaning supplies and equipment?

Yes. We provide professional-grade cleaning products and equipment. If you have preferred products that we do not carry or special requests, we're happy to accommodate them whenever possible but do ask you to supply said preferred product.

 

How do I prepare for my cleaning appointment?

To help our team work efficiently, we recommend putting away personal items, clothing, and items around the home before your scheduled appointment. This allows us to focus on thoroughly cleaning your home.

 

Are you licensed and insured?

Yes. DJ Maintenance is fully licensed per state regulations and fully insured, giving our clients peace of mind every time we enter their home.

 

Do I need to be home during the cleaning?

Not at all. Many of our clients provide secure access while they're at work or traveling. We treat every home with the utmost respect, professionalism, and confidentiality.

 

How long does cleaning usually take?

Every home is unique. Factors such as square footage, condition, and requested services determine the amount of time needed. Because we send larger crews, we're often able to complete cleanings much faster than companies with smaller teams.

 

How much do your services cost?

Pricing varies depending on the size of your home, the level of cleaning required, and the frequency of service. We provide personalized estimates and can customize your cleaning so you only pay for the services your home needs.

 

Do you offer recurring cleaning services?

Yes! We offer:

• Weekly

• Bi-weekly

• Monthly

• Custom schedules

We'll help you determine the schedule that best fits your home and lifestyle.

 

What if I need to reschedule?

We understand that schedules change. Simply contact us as soon as possible, and we'll do our best to accommodate your preferred date.

 

What happens if I'm not completely satisfied?

Your satisfaction is our priority. Before leaving your home, our team performs a quality inspection to ensure every detail meets our standards. If we've missed something, notify us within 24 hours, and we'll gladly return to make it right at no additional charge.

 

Do you clean luxury finishes and specialty surfaces?
Yes. Our experienced team is trained to care for high-end materials including natural stone, hardwood flooring, custom cabinetry, fine fixtures, and delicate finishes using the appropriate techniques and products.

 

Why do your teams have more cleaners than most companies?
Our larger crews allow us to clean your home more efficiently while maintaining the high level of detail we're known for. That means less disruption to your day and consistently exceptional results.

 

Are your employees trustworthy?

Absolutely. Trust is the foundation of everything we do. For more than four decades, DJ Maintenance has built its reputation by caring for Arizona's finest homes with honesty, professionalism, and integrity.

Every team member goes through a thorough hiring process, including background checks, reference verification, and extensive hands-on training before becoming a full-time member of our team. We hire for character just as much as skill, ensuring that every employee reflects the values and standards our clients have come to expect.

In over 40 years of service, we are proud to say we have never experienced an issue involving theft. When you welcome DJ Maintenance into your home, you can do so with complete confidence.

 

What happens if something is accidentally damaged during a cleaning?

While our experienced teams take exceptional care in every home and treat your belongings with the utmost respect, we understand that accidents, though extremely rare, can happen.

If an item is accidentally damaged during your cleaning, we will notify you immediately—never after the fact. We believe in complete honesty and accountability. DJ Maintenance will take full responsibility and work with you to repair or replace the item promptly and fairly.

Our commitment to exceptional service extends beyond cleaning—it's about earning and maintaining your trust every time we visit your home.

 

Payment Information

For the security and simplicity of our clients, DJ Maintenance currently accepts payment by check only. This helps us avoid unnecessary processing fees and ensures that more of our time and resources go directly into delivering exceptional service for your home.

We are actively working to expand our payment options in the near future to better align with modern conveniences while maintaining the same level of care and professionalism as our clients expect.

 

Payment is due upon completion of service unless otherwise arranged in advance.